Contact OPT at 607-432-7100, OPTDispatch@oneonta.ny.us, or in person at 104 Main St, Oneonta NY and ask for an incident report.
Procedures for filing a complaint: Mail completed incident report to: Oneonta Public Transit c/o City Hall, 258 Main St. Oneonta, NY 13820 as soon as possible with as much detail as possible
Prompt and equitable resolution: An OPT representative will respond to you the date of receipt of the written complaint, and then with a formal response within 5 business day. The City of Oneonta City Manager will be copied on all formal responses.
Follow-up with the complainant: May appeal to the City of Oneonta City Manager, 258 Main St. Oneonta, NY 13820
A complainant may provide additional information at any time.
A complainant may contact Transit Director or Head Bus Driver at 607-432-7100, 7:00AM to 5:30PM Mon-Sat, regarding the status of the complaint
An complainant may appeal the decision to the City of Oneonta City Manager, 258 Main St. Oneonta, NY 13820
A Complaint log will be maintained for NYSDOT inspection at OPT, 104 Main St, Oneonta NY, 13820