Filing a Complaint – NYSDOT and FTA requirements

How to file a complaint:

  1. Contact OPT at 607-432-7100, OPTDispatch@oneonta.ny.us, or in person at 104 Main St, Oneonta NY and ask for an incident report.
  2. Procedures for filing a complaint: Mail completed incident report to: Oneonta Public Transit c/o City Hall, 258 Main St. Oneonta, NY 13820 as soon as possible with as much detail as possible
  3. Prompt and equitable resolution: An OPT representative will respond to you the date of receipt of the written complaint, and then with a formal response within 5 business day. The City of Oneonta City Manager will be copied on all formal responses.
  4. Follow-up with the complainant: May appeal to the City of Oneonta City Manager, 258 Main St. Oneonta, NY 13820
  5. A complainant may provide additional information at any time.
  6. A  complainant may contact Transit Director or Head Bus Driver at 607-432-7100, 7:00AM to 5:30PM Mon-Sat, regarding the status of the complaint
  7. An complainant may appeal the decision to the City of Oneonta City Manager, 258 Main St. Oneonta, NY 13820
  8. A Complaint log will be maintained for NYSDOT inspection at OPT, 104 Main St, Oneonta NY, 13820